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Executive SearchCustomer Service
Executive Director of Customer, Livv Housing Group
Livv Housing Group needed an Executive Director of Customer at a point when customer assurance, regulatory readiness and organisational confidence were closely connected. The role carried responsibility for complaints, consumer regulation, customer insight and a broad range of customer-facing services. It would also help Livv regain momentum following internal change and regulatory inspection.
Executive SearchCustomer ServiceProperty and Asset Management
Notting Hill Genesis, Chief Customer Officer
When Notting Hill Genesis began the search for its next Chief Customer Officer, the appointment carried significance far beyond filling a vacant executive position.
Senior LeadershipProperty and Asset Management
Director of Repairs and Maintenance, Chime Housing
Responsible for protecting service continuity while shaping the operating model, controls and culture of a merged function, this role was central to resident experience, consumer regulation and long-term organisational consequence.
Executive SearchCustomer Service
Executive Director of Operations, Chime Housing
Mid-way through a merger, and a rebrand to Chime Housing, securing an Executive Director of Operations became a business-critical priority. Failure to secure the right appointment would have left a substantial leadership gap at the point two organisations, teams and cultures were coming together.
Senior LeadershipPeople and Transformation
Interim Director of People & Change, Lincolnshire Housing Partnership
Lincolnshire Housing Partnership was entering an important period of leadership transition. Alongside organisational change, the executive team was working to strengthen culture, embed a refreshed people strategy and continue its journey towards improved regulatory assurance.
Senior LeadershipCustomer Service
Customer Experience Director, Settle Paradigm
The objective was not simply to find someone with relevant experience. It was to identify leaders who had already delivered meaningful organisational improvement within highly regulated housing organisations and who could help shape the next phase of SettleParadigm's development.