The Challenge
Golding Homes created the role of Executive Director of Business Change to lead digital, data, business improvement, people and culture, and communications. With an ambition to become a high-performing, data-driven organisation, Golding needed a leader who could drive transformation, modernise processes, and embed a culture of continuous improvement. The organisation had previously approached change in a fragmented way, and this role was key to delivering a holistic, strategic transformation programme. Immediate priorities included developing a new operating model, refreshing the IT roadmap, improving customer engagement, and leading a strategic review of repairs and maintenance services.
Our Impact
Through a referral from our network we identified and secured an accomplished senior leader with extensive experience in transformation, digital strategy, and cultural change. With a strong background in both consultancy and in-house leadership, they brought a deep understanding of strategic change and operational delivery within social housing. Their expertise in data-driven decision-making, customer-focused service design, and organisational development made them an ideal fit for the role.
Since joining, they have set a clear agenda for business change, engaging stakeholders at all levels and driving momentum behind key transformation projects. Their ability to navigate complex challenges and embed a culture of innovation is ensuring that Golding’s change programme delivers long-term impact, aligning corporate services with the organisation’s vision for high performance and excellent customer service.
